Safe Gaming
Responsible Gaming at poko — Your Protection is Our Commitment
Poko believes gaming should always be fun and safe. We place the highest importance on the mental and financial well-being of every player in Bangladesh. On our platform, you can set your own limits, take breaks, and seek help whenever you need it. Responsible gaming is not just a policy — it is part of everything we do every day.
Our Policy
What You Need to Know for Balanced Gaming
Gaming is a form of entertainment — not a way to make a living. The guidelines below will help you keep your experience healthy and enjoyable.
Set Your Budget Beforehand
Before you start playing, decide how much money you can afford to spend. Do not chase your losses by placing bigger bets. Keep a separate budget for each session and stop when you reach it. Remember, gaming is for fun — there is never a guarantee of winning. Always prioritize your family and your everyday essential expenses.
Respect Your Time Limits
Playing for long stretches at a time can cause mental fatigue and increase the risk of addiction. Set a time limit for yourself before each session and stick to it. Take regular breaks — go for a walk, drink some water, and spend time with family. poko's account settings include a session time limit feature that will alert you when your limit is reached. A balanced lifestyle is the foundation of healthy gaming.
Don't Let Gaming Become a Burden
If gaming starts to feel like a source of stress or anxiety rather than entertainment, taking a break is the wise choice. When you lose, stay calm and accept the outcome rather than feeling discouraged. Avoid gaming when you are in a negative emotional state. If someone close to you expresses concern, listen to them. Keep gaming as a form of entertainment — not the center of your life.
Adults Only
Poko strictly does not permit gaming for anyone under the age of 18. If you have minor family members, keep your account and password secure. Never allow minors to use your account. As a parent or guardian, enable parental controls on your devices and educate your children about the risks of online gaming. We're here with you to help create a safe gaming environment.
Our Tools
You're in Control
Poko gives you several effective tools to take control of your gaming experience. Using these tools, you can easily maintain a healthy and balanced gaming routine.
Deposit Limits
Set deposit limits on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded, keeping your budget protected.
Cooling-Off Break
Temporarily pause your account for a set period of time. This feature gives you the chance to take a break and come back when you're ready.
Self-Exclusion
If you want to take a long-term break from gaming, choose self-exclusion. Your account will be completely locked for the specified duration.
Experiencing a Problem?
Gaming addiction is a real issue and there is nothing to be ashamed of. If you feel you are losing control over your play, contact us right away. Our support team will help you take the right steps. Your information will be kept completely confidential and assistance will be provided without any judgment.
Support Email: [email protected]
Frequently Asked Questions
Responsible Gaming Questions & Answers
After logging into your poko account, go to the "Account Settings" section and select the "Responsible Gaming" tab. There you can set daily, weekly, and monthly deposit limits separately. Once a limit is set, it takes effect immediately and cannot be easily changed. Requests to increase a limit are subject to a 24-hour delay, while reductions take effect immediately. Contact our support team if you experience any issues.
Yes, once your self-exclusion period ends you can reactivate your account, but this does not happen automatically. When the period expires, you will need to consciously submit a reactivation request, which our team will review. No promotional messages will be sent during the self-exclusion period. Any funds remaining in your account will be kept safe during this time. Before you resume, we will provide you with some brief information.
Some common signs of gaming addiction include: continuously placing larger bets to try to recover lost money, neglecting family or work, being unable to stop gaming, and lying about gaming. Other signs may include skipping sleep or meals to keep playing, falling into financial difficulty, and emotional instability. If you notice any of these signs in yourself, seek help promptly. Our support team is ready to assist you with complete confidentiality.
Never share your poko account password with younger members of your family. Use parental control software on your devices to restrict access to gaming sites. Have an open conversation with your child about the risks of online gaming and educate them. Keep age-verification settings enabled in your browser. If you suspect a minor has used your account, notify us immediately.
Start Safe Gaming Today
We're always here to make every session on poko enjoyable and in control. Our support team is available 24 hours a day for any questions or assistance.