All your poko questions answered in one place

To open an account at poko, you must be at least 18 years old. This is an essential part of our responsible gaming policy and applies to all new users. You will be asked to confirm your age during registration. If verification is required, you may need to submit a government-issued ID. We also ask parents and guardians to remain vigilant to prevent minors from accessing accounts.

Each user may only operate one account. Creating multiple accounts under the same person's name is against our policy and may result in account suspension or closure. Your mobile number and national ID must be unique to each account. If you encounter any issues, contact the support team — they are ready to resolve them quickly. You can enjoy all of poko's features with a single account.

You can easily reset your password using the "Forgot password" option on the login page. A verification code will be sent to the mobile number provided during registration. Once you enter the code correctly, you will be able to set a new password. Create a strong password that includes uppercase letters, numbers, and special characters. Our support team is always ready to help with any technical issues.

The minimum deposit amount at poko is ৳200 BDT, which is accessible for most players in Bangladesh. Use bKash, Nagad, or Rocket to deposit, and the funds will be credited to your account within minutes. There are no hidden charges for transactions. Maximum limits may vary depending on the amount and payment method. Visit the payment page for the latest information.

Withdrawals are typically processed within 24 hours of the request. Having your verification completed speeds up the process. Mobile banking withdrawals are the fastest, and in many cases the funds arrive within a few hours. For first-time withdrawals, identity verification may be required. If there is any delay, please notify the support team.

If a deposit fails, first check that your mobile banking app is up to date and that your internet connection is working. If the amount was deducted but has not been credited to your account, contact the support team with your transaction number — it will be resolved as quickly as possible. This often happens due to a temporary issue with the bank's server, and trying again after a short while usually succeeds. You will not lose any money — poko records all transactions.

At poko, you can bet on cricket, football, tennis, badminton, and many other popular sports. With Bangladesh audiences in mind, the widest range of markets and odds is offered for cricket and football matches. With the live betting feature, you can place bets at real-time odds while a match is in progress. Visit the betting page to see all available betting options. Betting guides for new players are also available there.

Poko's slots are powered by internationally certified RNG (Random Number Generator) technology, ensuring every spin is completely random and fair. The RTP (Return to Player) rate for each game is listed in the game info section, helping you choose the right game. Good strategy and budget management enhance your gaming experience. Try the free demo mode first, then play with real money. Visit the slots page to see the full list of slot games.

The game lobby features slots, live casino, table games, and many more categories all in one place. Every game can be played directly from the browser or app — no separate software installation required. Games are arranged by popularity and newness, making it easy to find your favorites. The fully optimized mobile game lobby loads fast and ensures smooth gameplay. Visit the Game Lobby page for more details.

The poko app can be downloaded directly from our App page. An APK file is available for Android devices and is quick and easy to install. Before downloading, you may need to enable the "Install from unknown sources" option in your phone's settings. The app uses minimal storage and works well even on slow internet connections. If you experience any issues during installation, follow the instructions on the App page or contact support.

First, check your internet connection and close the app, then reopen it. Clearing the cache often resolves the issue. Make sure you are using the latest version of the app, as older versions may have known issues. Restarting your phone can also help. If the problem persists after trying the steps above, contact the support team with a screenshot and a resolution will be provided promptly.

Poko uses SSL encryption and modern data protection technology to safeguard your personal information. Your data is never sold or shared with third parties. To learn more about our privacy practices, please read the Privacy Policy page. If you notice any suspicious activity, change your password immediately and notify support. Keep two-factor authentication enabled to ensure the security of your account.

Yes, poko takes responsible gaming very seriously. You can set your own daily, weekly, or monthly deposit and wagering limits. There is also an option to temporarily or permanently suspend your account if needed. All gaming control tools are available in your account settings. To learn more about responsible gaming, visit our Responsible Gaming page — it also includes information on professional support resources.