Data Protection

Poko Privacy Policy — Your Data, Our Responsibility

Keeping your personal information secure is our highest priority. Learn here in plain language how poko collects, uses, and stores your data.

Encrypted Protection Never sold to third parties SSL Security User Rights Protected Secure Data Storage Privacy Guaranteed International Standards Encrypted Protection Never sold to third parties SSL Security User Rights Protected Secure Data Storage Privacy Guaranteed International Standards

Why we created this policy

Poko believes that every user's personal information is their own asset and that protecting it is our ethical responsibility. When you use our online gaming and entertainment platform in Bangladesh, the information you share with us is used solely to improve the quality of your experience. This privacy policy will inform you — what information we collect, why we collect it, how long we retain it, and what rights you have. We never sell your information to third parties, and information may only be shared for service delivery or legal requirements. Please read this page carefully and contact us if you have any questions.

What is collected

Name, email, phone number, payment information, and browsing behavior — only the necessary information is collected.

How it's used

Information is used for account management, payment processing, and improving service quality.

Your Rights

You have the right to view, correct, or request deletion of your information at any time.

Detailed Privacy Policy

What information is collected

When you register with poko or use any of our services, we collect certain necessary information. This includes your name, email address, phone number, date of birth, and payment-related information. Additionally, when you use the platform, your IP address, device type, browser, and usage patterns may be automatically recorded. Using cookies and similar technologies, we remember your session and preferences, making your experience smoother. We only collect information that is truly necessary to provide the service — we never ask for unnecessary personal information.

How information is used

Collected information is primarily used to manage your account, verify payments, and improve the quality of customer service. By analyzing your gaming history and preferences, we can present more relevant offers and content tailored to you. Some automated analysis is also carried out to prevent fraud and ensure security. With your consent, we may send you promotional messages or updates, which you can opt out of at any time. No information is ever sold to advertisers or third parties without your permission.

Who your information is shared with

Poko may share information with specific service provider partners — such as payment processors or KYC verification services — but only within the scope of their designated functions. We may be required to disclose information in response to legal requirements or valid requests from government authorities. In such cases, we always provide the minimum necessary information within the bounds of the law. Contractual agreements with third parties ensure they adhere to the same privacy standards. Your personal information is never sold or leased for commercial purposes.

Data Retention & Security

All your personal information is stored on servers secured with SSL encryption technology. We employ industry-standard security measures, including firewalls, access controls, and regular security audits. Necessary data is retained while your account is active, and upon account closure, information is deleted after a set period in accordance with legal requirements. In the event of a data breach, we will promptly notify affected users and take the necessary steps to resolve the issue. Your security is our highest priority.

Cookie Policy

Poko uses cookies on its website primarily to remember your login session and ensure the platform functions correctly. Analytical cookies help us understand which pages are visited most, enabling us to improve the quality of our service. You can control or disable cookies through your browser settings, though some features may become limited as a result. For cookies other than essential ones, we obtain your consent. To learn more about our use of cookies, please contact the support team.

Your Rights & Controls

As a user in Bangladesh, you have certain important rights that poko respects. You may request to view the information we hold about you at any time — we will respond within a reasonable timeframe. You also have the right to request corrections to inaccurate or outdated information. Under certain circumstances, you may request the deletion of all your data, which we will fulfill within the bounds of our legal obligations. For any requests or complaints, please contact our support team.

Frequently Asked Questions

No, poko never sells your personal information. Only limited information may be shared with authorized partners for payment processing or identity verification purposes. Even then, they are contractually bound to uphold the same privacy standards. Information may need to be provided to authorities in response to valid legal requests, but this is kept to the absolute minimum. Your privacy is our top priority.

Yes, you can request the deletion of your stored personal information alongside closing your account. Some information may need to be retained for a specified period due to legal or regulatory obligations. After your request is submitted, we will complete the process within a reasonable timeframe and confirm with you. For more details, please contact our support team. For more information FAQ View the page.

Information required for payment processing is stored in encrypted form. Full card numbers or banking passwords are never stored on our servers — these are processed directly through authorized payment gateways. We follow PCI DSS standards to ensure your financial security. If you notice any suspicious activity, please notify us immediately. To learn more about our transaction security FAQ view.

Start with confidence

Your data is safe — join now

Your privacy is fully protected at poko. Register with peace of mind and enjoy the best online gaming experience in Bangladesh.